File Transfers
When configuring an ETL (IN) or export (OUT), you must specify the file transfer server location where Actito will upload or download files.
You have two options:
Your Own Server
- Supported protocols: FTP (secured or not secured) and SFTP
- File management: You are responsible for managing uploaded files, including file cleanup
Actito-Hosted FTPS Server
Actito can provide you with a secured FTP server account (FTPS).
Requirements
To request an FTPS account, provide the following information:
- Login: The account name you wish to use
- IP addresses: All IPs that will access the server (required for whitelisting)
Once your account is created, we will send you the connection password.
Contact our support team to request FTPS account creation.
Important Considerations
File retention: Actito-hosted FTPS servers are designed for file transfer, not long-term storage. Files are automatically cleaned on a regular basis.
Files uploaded to Actito-hosted FTPS servers are kept for a maximum of 5 days.
After 5 days, files are automatically deleted. We recommend deleting files immediately after collection as a best practice.
Network Configuration
If you use an Actito FTPS server, ask your network provider to configure the following:
- Outbound traffic: Allow output traffic from your network to our IPs on destination TCP port 21 (FTP authentication channel)
- Data channel: Allow traffic from your network to our IPs on TCP port range 31000–32000 (data channel)
FTP Server IPs
| Environment | Hostname | IP Address |
|---|---|---|
| Production (ENV-0, ENV-1, ENV-3) | ftp02.actito.be | 80.169.111.136 |
| Preproduction | testftp.citobi.be | 185.26.247.11 |
For detailed information on API calls to configure file transfer servers or set up automated file transfer synchronizations, see our File Transfers API section.